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The Spa at Sofitel London Heathrow

Anonymous



Verified (?) Visited Apr 2014

The Spa suite at Sofitel is hard to find and due to waiting at the hotels reception desk plus their repeated misdirection ( possibly due to their slim grasp on the English language and weird elevator system) I was 10 minutes late for my appointment. I was told as they were so busy my treatment time would be shortened ( facial and therapeutic massage ). I requested that the time be taken off the massage. Even so the massage only extended to my neck and back....very disappointing as I had been on my feet giving a presentation all morning. Surely 45 mins is time enough to do legs also ! Then I was told not to use the steam room or sauna as I'd had a facial....if I had known that I would have gone earlier and used those rooms before. There was no instruction either on how to activate the different parts of the hydrotherapy pool. I was not shown the relaxation room....I saw it on the way out, and there was no sight of the chocolate strawberries which were included in the 'deal' either ! I got the feeling I was somehow inferior because I had a 'voucher' and hadn't paid 'hotel prices'. I loved the fact that it was the only client there, so am mystified as to why I was abruptly told upon arrival that my treatments would be shortened. I will be staying at this hotel every six months on business now, so I'm wondering if I'll be going back to the spa.

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