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A lovely experience from start to finish. Was offered a drink upon arriving (latte machiato) and was given a new customer form to fill in. The upstairs or main level is a salon with mani/pedi stations but downstairs is where the facials and massages take place. Luckily there isn't the residual humming or noise from the hair dryers downstairs and it's very calming with candles and soft music playing. The facial bed was nice and toasty warm when I climbed in. The girl who did my facial was lovely. She asked me questions about my skin and cleansing habits beforehand and she explained what she was doing as she went along. I also liked that she stayed in the room with me whilst the mask was on for about 20 minutes. I don't like when they just disappear and leave you with this mask on for what seems like hours on end. She also massaged my arms and hands whilst the mask was drying. She also fixed me a very nice cup of moroccan tea which was waiting for me upstairs after I had finished dressing. Overall excellent value for the money and a really nice experience. I left feeling very relaxed. Only negative was there was a bit of a sell on some nutrition counseling (I think that's what she was trying to sell) and package deal for the facial but it was not overly persistant or overbearing and I wouldn't let that put me off from returning here.