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Macdonald Berystede Hotel & Spa
Many of the spa experiences were not fully working and it seemed like it needed a bit pf work doing
The hotel was being refurbishes so was a bit noisy and disrupted
Would have been helpful if they had told us we needed a code to get out of the car park when we checked out
Food very good and service in restaurant very attentive
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See also our tips on dealing with negative feedback.