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The staff were friendly and polite upon arrival, and my hairdresser listened and took on board what I wanted done with my hair. He made me a bit nervous though as he kept pulling faces as he was cutting away and I started feeling a little self-conscious. I don't think the conditioning treatment I had was rinsed out properly as today my scalp is very dry and flakey - my hair also doesn't feel any more conditioned than it usually is. The hairdresser also struggled with getting my hair to dry straight, though I had warned him it was thick! It wasn't straight by the time I got home as curls had started to creep in around my hairline. I had to re-do it this morning before work. Overall I wasn't massively impressed, but if I use them again I will have a few pointers so will hopefully get a better experience from it.