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I was quite apprehensive as my previous new salon I tried was terrible. Nina was brilliant. Showed me to a room, made me feel comfortable, relaxed and reassured. Used 2 different wax for my Brazilian and took extra care as I was sensitive. Will definitely be going back. Excellent value for money and a stone's throw from home. The only thing I would recommend is for them to buy a better pillow. It was a shaggy cushion that you'd imagine on a sofa.