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the staff were all very pleasant and made you feel comfortable and always offering a cup of tea or coffee to drink while having your hair done. Jessica was the stylist. I had a cut and blow dry. Jessica went through with me about how I would like my hair cut she listened too what I asked for also giving some of her knowledge across as well which I like. she was very gentle and my hair did turn out really well. The lady who washed my hair that was good too as it was also like a head massage as well very relaxing wash and I will go back again .