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I arrived at 10.25 for my 10.30 appointment and the door was locked. I stood outside ringing the bell until 10.50, when someone came to the door. She had no evidence of my booking in their system. Unfortunately the member of staff was not very apologetic and did not offer me an alternative until I prompted it. She re-booked me for later in the day. The massage itself was fantastic but let down by the fact that I had wasted my morning.