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I booked a half hour massage for 1pm but was left waiting for 20 minutes because the appointment before me overran, meaning it took up my whole lunch hour. I know these things happen and the therapist did apologise, but I think I would have felt better about the delay if a) I was told on arrival how long the wait would be (when she said 'running a bit late', I thought that meant 5-10 minutes... I could have gone away and come back!) and b) Staff were a little bit less relaxed about how long I was waiting. The massage itself was fine - good pressure and a decent amount of time spent on stubborn knots in my shoulders. Ambience spoiled a bit by using the free version of 'Jazzradio.com' meaning every so often, a very salesy ad would come up inviting you to 'sign up to our Premium service so you don't get ads'. Overall, it's not bad for the price... but I wouldn't pick this place if you're looking to spoil yourself!