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As others have said, the outside and location of the building can be a bit daunting, but once you're inside it's like a different world! My partner and I stayed overnight in a lovely, well decorated room in the hotel and then I got up and spent the day relaxing in the spa.
This was my first ever spa experience and I treated my self to a "life saving back treatment' which was worth every penny. The treatment rooms were comfortable and relaxing and the therapist was kind enough to talk me through what she was doing as I was a little hesitant, having never had a massage before (apparently i have very tense shoulders).
The staff were exceptionally friendly and helpful, particularly the night manager who greeted us at 11.30pm and promptly gave us a dazzling tour of the facilities, advising us on what time things opened and the things he thought were best - he even escorted us to our room and checked that everything was working out before wishing us good night.
Please visit here if you get a chance, it's not particularly expensive and it's a lovely, relaxing place!