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This venue is calming and the staff are polite and friendly. My therapist, Elda, was focused on my relaxation and took the time to make sure I was comfortable. The treatment itself was relaxing, with products that smelt gorgeous and felt wonderful on my skin. There were a few things missing though. I wasn't told what the treatment consisted of - deep cleanse, exfoliation, etc - nor was I asked any questions about my skin care regime. I also wasn't given any follow-up advice. I had booked a deep pore cleanse treatment but I didn't leave feeling any fresher, although I was relaxed. Most annoyingly (and this is just me!), I left with lots of oily product in my freshly-washed hair which was disappointing. Overall this was a nice treatment for relaxation but I had wanted a more intensive treatment to clear up my oily skin.