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Rasul treatment was great, the experience shower was out of order and there was no water in the sauna bucket and had to wait a while, too long and then had to get ready for the Rasul treatment. The waterfall jets were also not working in the Jacuzzi. The worst thing was we paid (more than the Rasul experience itself) for 2x pedicure and manicure. OMG the WORST experience!!! Complete amateurs, it was painful and the end result was disgusting. I can honestly say that looking at my partners toes and nails that my 11 year old niece could do a much better job...absolute rip off. And these were professionally trained staff from Elemis!!! Do the Rasul but do NOT go for any extra treatments.