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The Malvern Spa

Anonymous



Verified (?) Visited Dec 2013

The facilities were more than adequate but we were disappointed that although we arrived on time we had to wait 30mins as our room wasnt ready and it was given to someone else in error. Luckily they allowed us to checkout later the next day. The bedside lamps in our room didnt work and the scrambled eggs we had for breakfast is not a choice I would make in future. Although I had confirmed several times what treatments were booked prior to arrival this was still wrong however the staff were very accommodating which made up for it.

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