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This was a present for my sisters 50th birthday and we were both disappointed. This is NOT a pamper day. We specified we wanted a half hour treatment each, a massage and facial. On arrival had to sit in the gym which was noisy and then fetched and taken to the rooms just off the gym. The lady massaging me did not ask which type of massage I wanted and just went straight into it. It was ok. Wasn't offered a glass of water after the massage. The facial was ok, nothing special. The steam room was not working and the only other facility was a sauna. The whole "pamper day" lasted 1.5 hours. Feel like I was mis-sold this and wish I had read the reviews before I booked. If you want a pamper/spa day this is not the place.