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Health Club and Spa at Hallmark Hotel Bournemouth

Anonymous

Staff was unfriendly and unhelpful at reception.
We asked for robes, we were told they be delivered to our room, when we came back hours later, there were no robes in our room, and then reception being difficult to get some. On check out we have been given completely wrong information regarding local bus services.
Breakfast buffet was disappointing, besides the basic range of English breakfast there was very limited option for a continental breakfast; the fruit salad was out of a tin, not freshly made and cheese was rationed/packed like in a hospital setting.
In the sauna the wood beams to sit on were broken, so not able to use.
In summary a disappointing experience for a 4 star hotel.

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