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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

We came here for a spa day booked for my wife's birthday by our sons. The whole experience aside from the actual treatment was totally underwhelming. The girl behind the spa reception seemed bored and uninterested. She told us we could use the facilities during our day and then proceeded to show us - a tiny jacuzzi, a non-functioning small resistance pool and a mini steam room and sauna. Hardly a day's worth of activity! The changing rooms were small and none of the lockers had keys so we had to take all out belongings back to the reception for them to put our stuff in their room behind the desk. It was, quite frankly, a bit of a shambles. The only good thing, and what we actually came for, was the treatment itself. That was well carried out and we thoroughly enjoyed it. I wouldn't bother coming back here though.

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