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I have not written a review before but have been recently influenced by users reviews for items I have bought and believe that I should give my honest opinion for this experience.
I had a voucher and I did arrive late as the directions I was given did not match the location and on a voucher there isn't any proper address or post code listed to use my sat navigation.
I was late and understand that my appointment would be cut short but when I arrived I was asked to wait until another client was finished. I did not get this time back even though when I came out of the treatment room at the end of my treatment there was no one waiting. All three staff were unoccupied with clients. I would have thought as a good will gesture they might have given me the time back as they were not busy.
I was taken first towards the middle treatment room but the therapist decided not to use that one and instead took me to the last room. I entered a room and asked to lay on the bed that had very crumpled paper on it so I think I was taken into the same room as the last client and the paper not changed.
I was given a clean, no scrub or massage and on the face only. I would have liked my neck done and around my eyes some make up was left on. I was left under the steamer for the majority of the time and then some cream- I think all were put on with a brush or cotton pad so did not touch my face once. I was shocked that that was it and asked as she had steamed my face was she not going to extract any blackheads. I could have done this at home myself, and for the price I paid, with the products they were trying to sell me.
I do not do this kind of thing on a regular basis because I can not afford too many extras at the moment so I am going for the pampering and the quality and I do not feel that my treatment gave me the satisfaction I was after. I left disappointed with my experience.