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Great value for money offer. Advised to arrive 10 mins beforehand, to be kept waiting for no apparent reason for 20 mins - eating into our massage time. Advised to bring swimsuit to enjoy full facilities - showers not working! Sauna broken! so what facilities . . . Therapy rooms were cold, so not very enjoyable. I decided to treat myself and 2 daughters to a full swedish body massage. Really looking forward to our 45 min each treat! As we were kept waiting before our allocated time, 2 of us had a 30 min massage, only focusing on the back, whilst 1 of us had a full body massage,for the full 45 mins, well, at least 1 of us got what we paid for. Really poor communication between the staff and a very laid back attitude on time keeping - that being said, still good value and the therapists were very polite and nice - would seriously consider if I would go again though and wouldn't recommend, such a shame, sorry !