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Spa Naturel at Mercure Norton Grange Hotel & Spa

Verified (?) Visited Aug 2013

This was our first time on one of these type of experience packages and to a spa.
Overall we were very impressed with the venue, facilities and the spa treatments.
The staff were all generally very helpful and the food very nice.
One negative is that with it being our first time on this kind of package, we found that we had to ask about a lot of things about our package as opposed to being informed of what our package includes, for example we were supposed to get complimentary slippers and robes and weren't sure whether these were supposed to be provided in the room or at the spa, when we asked at the spa they explained it should have been in our rooms when in fact it wasn't and then became too late to ask for it.
The same happened with our free gift we had to enquire about that, with the meal we weren't sure what our deal included and what menu to order from and out free foot massage ritual was again not made clear to us how we to receive this. Most of these minor complaints were dealt with when we enquired with the staff, who were very helpful, but it would have nice and easier if most of this was arranged for us or explained to us earlier on.

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