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I had booked for a cut with a Senior Director but a junior stylist cut my hair, which was annoying. He was friendly and knowledgeable but in the end I left with what seemed a not very skilled haircut. I heard the directors discussing their cuts in length with clients and seemed skilled and professional, so perhaps I was just unlucky that my stylist didn't have that experience. Although it looked ok when I left due to extensive blowdrying that I hadn't asked for, once washed the cut was hardly noticeable.
The stylist mentioned something along the lines of 'people only notice hair at the front of your face' and this meant that despite asking for some shape and volume, he cut out the layers I had and flattened my hair as a result. Perhaps I am not clear enough when asking but it seemed he was giving me the haircut he wanted (sleek and long which doesn't suit me) and not necessarily what I was after.
Was given a nice green tea but house music was booming (before generic spa music coming on) and back of the salon quite gloomy. Just not my style, but convenient location opposite Clapham common. If the offer hadn't been on, I would have gone to Willy Smarts a few doors down which has always been really good but not on Wahanda!