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Thai Square Spa Covent Garden

Unfortunately I was unable to use the facilities at Thai Spa due to the absolutely appalling customer service I received from them.

I rang them on the 8th Jan to make an appointment for February.

I asked for the 16th as it was the only weekend I had free from the time I called & I wanted it to be after my January pay day.

The lady I spoke to didn't have very good English & I had to repeat myself a few times. But I gave the voucher code, which my fiancé had given me as a birthday present & confirmed for the 3rd time Saturday 16th Feb at 5 PM & left my mobile number so they could contact me.

I didn't hear from them again. Which is unusual because when I used the Sanctuary they helpfully confirmed my appointment.

So on the 13th of Feb a few days before my agreed appointment date I called to re-confirm & again spoke to someone with great difficulty who said I needed my voucher code. So I followed up with an email and received an unconscionably rude & unprofessional response.

They said I had booked it for the 12th January, which I didn’t as I already had a prio engagement and that there was no record of my follow up call. Which is a complete lie as I have a record of it on my mobile.

The way this matter was dealt with was wholly unacceptable - it was left to me to follow up, with no attention given by the spa to confirm appointments.

This is not a way to treat paying customers & they have taken advantage of the fact that the cost of the treatment had been paid in advance.

So they have taken our money and offered nothing in return apart from the worst customer service I have received in quite a while.

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