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Jackie & Co



Visited Apr 2013

This is the worst hair salon I have ever been in my life. Right from the start everything went badly. My hairdresser went out and I had to wait for him. When he arrived he didn't say sorry or hello or anything but "ah, voucher". Then he asked what I wanted to do and I said that accordingly to the voucher I’d like half of head of highlights, cut, conditioning and blow dry. He was unhappy about my hair colour and said that I will need another colour for an extra "little money" £40. After 15 min of basically shouting on me, when I actually was ready to leave the salon he agreed to do highlights.
He put no more than 20 foils on my hair and left me for an hour. Very unprofessional, didn't even set up a time, which I did on my mobile. After 60 min I was told to go to wash and by the way they are using the cheapest shampoo, the one in a big anonymous bottle with just sign "BASIC" on the front. Then the manager - Adimas started to blow dry my hair. When I asked what he is doing he said he's checking the colour. He told me again to pay £40 for extra colour and when I didn't agree he furiously started to spray my hair with water, spraying my face and collar as well. Then he was almost ready for cut but suddenly he went to the desk and brought me a paper with some statement to sign. I didn't want to sign anything and then he refused to cut my hair. He basically was harassing my hair. At that point I wanted to cry and just run from this salon with wet hair.
The most unpleasant, horrible manners I have come across in the whole life and I regret so much for buying this voucher. Just to add that there is not even a trace of highlights on my hair.
The salon itself is very date, full of old ladies; I guess the only reason for them to visit is convenient location close to High Street Kensington.

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