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I would have awarded top marks if the staff were more attentive in the restaurant and treatment reception.
Afternoon tea was part of the package. We'd advised them that I was a vegetarian and requested the sandwiches separate to the meat ones and without chutney; however, this was not complied with. Also, they forgot to bring the milk and sugar, so I had to search for a staff member. It took the shine off a special Birthday tea.
The therapy room reception was very dark and the receptionist didn't acknowledge us. They missed a trick by not promoting their products.
Other negatives were that the relaxation lounge was too cold, the changing rooms too small and not enough beds in the pool area. Having said that, I would go back again.