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When I phoned to make our appointments I was greeted by a very nice and polite lady who took all our details and said that she would be 'looking forward to seeing us'. On the day, we were running about 5 mins late, I phoned up to advise them of this and they were very accommodating and said that it would be fine to still go along. On arrival we were greeted by our therapist and a receptionist, taken to the waiting room, offered a drink and handed a patient form, the patient form asked for a lot of confidential information so I only filled in my medical history and basic details. The facilities were excellent, clean and light and the treatment room was spacious and nice and warm. The therapist was polite and professional and very good at his job. I did not feel rushed to leave and once my treatment was over I was welcomed to stay and wait for my husband and to have another drink. As the place is round the corner from the centre of Covent Garden I went for a spot of window shopping in the meantime. Overall, one of the best treatment experiences I have had. I recommend it.