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In summary, this place is good, certainly above average in london, but not exceptional. it did seem, however, very clean and mostly professional. just not DELUX in terms of relaxation or training of its staff. So definitely go and try for a good-value facial with Skinceutical products - the room will be a bit nosy though from outside noise on the stairs and people in other rooms, but the extractions were well done (though not exhaustive) and the facialist provides a nice shoulder massage during the course of the facial. my downside was that the palms of the facialist's hands were a bit rough on my skin. Just don't go expecting the likes of Eve Lom or Vishaly.