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Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection

I wouldn't go back unless they had a major refurbishment. Great, easy location to get to. Staff were friendly. Had to collect robe and slippers from the gym reception. They were picked up from the floor behind the reception area. I was shown where everything was. The beauty rooms lead to the relaxation room. You had to walk thru the gym to get to the pool, sauna and steam room.I thought my luck was in until I saw the state of the floor, walls, ceiling, handles. Around the swimming pool and floor in all the areas where the grout should be was mouldy and dirty. The tiles around the floor and the sides of the swimming pool, floor of the sauna and steam room had dirt and scum on them. The handles of the shower heads and nobs on it was dirty. there were chairs around that looked out of place. Tiles were cracked and broken. Fixtures were rusting. All of the areas looked like they needed a good scrub including the female changing rooms. One of the shower cublicles had run out of shower gel. One woman was even soaking her bathing costume in the only basin available in the main changing area. The relaxation room was nice. It's a shame 2 women came in, 1 talking really loudly, saying sorry then having a loud conversation on her mobile phone to her family. The tea and cakes were yummy. Shame they didn't find out if I was a vegatarian before giving me ham sandwiches which I ddin't eat.
The therapy and therapist was brilliant. Professional and relaxation.

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