Logging you in, please wait...

You are logged in

Log in to your account

Does it offend you?

We expect Wahanda citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection

I couldn't believe what I was seeing. It was really easy to find. I went to the gym reception to book in. One of the staff members showed me where all the facilities were. I was not happy to know that I needed to walk thru the gym area to access the beauty area for my treatments. I was handed a bathrobe and slippers from the floor of the reception area. I couldn't believe how dirty and in need of a major refurb it needed. There was dirt scum around the pool tiles and floor of pool. Tiles along the floor were dirty, had mould where the grout should've been, the fixtures around the swimming pool were rusting. There were extra things around the pool area that should've been kept away in cubpards or neatly at the side, a bucket, hose pipe and other bits and pieces. Chairs were scattered around the sides of the pool.
The steam room walls, floors and seats were dirty. The plastic was coming off the walls in some places. Again mouldy grout, Feet felt yucky.
Again tiles on floor of sauna looked like it hadn't been cleaned in a few months.
There was a clock without any hour or minute hands on it.
2 showers between the steam room and sauna had dirty scum on the shower head and nobs.
The ladies changing facilities were dirty aswell. I just don't think they clean any areas.
The relaxation area was lovely. Had day beds, tables and chairs and a sofas. It's a shame the peace was interupted by a woman with her female friend talking really loudly, then talking to her family on the phone VERY LOUDLYso that I could hear every single word being said.
The full body massage which I'd upgraded to and the therapist was brilliant, therefore 2 stars but unless they do a complete refurbishment....there is no way i would go back, even if it was free

Venue scores
Staff
Ambience
Cleanliness
Value
Treatment scores

Why are you reporting this review?

Please give us concise information to back up your report

Already a Wahanda citizen?

If you've already registered with Wahanda, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.