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Treatment and therapist were good except for one thing: they don't use proper headbands here - just some sort of flimsy netting that keeps hair off the face but does not protect the hair at all. I was handed a mirror to see the finished result while lying down so was oblivious to the fact that my hair that I'd spent 45 mins blowdrying before the appointment, had been reduced to a disaster until I caught sight of myself in a shop mirror. With the treatment I should have looked great but it was spoilt by instant 'bad hair day'! So only 3 stars as if they had used proper protection my day would not have been ruined!