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The actual venue really can't be classed as a spa, the jacuzzi & steam room didn't work on this occasion a member told us they had been out of action for weeks! The pool was freezing & the whole place could of done with a good lick of paint. The staff there were fabulous & couldn't do enough for you though but it was very much like the britas empire! They didn't really know what was included for the day, lunch which he said was included but it only said afternoon tea on our voucher thankgod we printed extra as we had this as proof as he didn't know anything about it, then of course they had to honour it but then we were told we wouldn't get lunch included but this didn't matter as we had the afternoon tea for lunch which was very nice indeed. The therapist was fantastic I would go back for treatments as they were very resonable but not to use the facilities. The only other problem was there was only one therapist on & as there was 4 of us we had to stagger our treatments throughout the day & this wouldn't of been a problem if there was more to do while waitng but we basically just stayed in the relaxtion room reading & snoozing. And then to top it all as we were leaving the duty manager presented us with a bill for the afternoon tea which we showed him the voucher & the bill was cancelled so I highly recomend that you make copies of the voucher to show them what you are entitled to as they take the voucher of you when you arrive. But sorry to say with the extra we paid to upgrade our treatment we could've just gone for the treatment & paid £4 less but then of course the afternoon tea was free but then again I would've rather just had the treatment & gone home instead of hanging around for the day with nothing to do.