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We were greeted by a young lady who was helpful. Then we were shown round the facility by a very helpful young man called Lewis.
Overall the setting looked a bit tired and there were some areas that needed a good clean or a lick of paint. We found an empty plastic bottle in the sauna and a flea on my friend's leg!
The food was good but it was a bit vague as to what we were entitled to in the package as our paperwork was handed in at reception on arrival so a note to anyone in future - keep a copy.
However, we could not fault the actual treatments which were absolutely fantastic. The therapists allowed us to take our time and we both came out after the treatments feeling relaxed.
We probably wouldn't go back though.