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The staff were friendly and helpful and all the facilities very clean and tidy. Great jacuzzi - water lovely and hot and not too forceful - I'm not too keen on the ones that make you feel like I've been in a blender! The pool was a good size and good temperature and all the water the same depth. Loved the steam room too. Had a back massage and facial (2 x 25 minutes) and both were very enjoyable. It was nice to be able to chill out in the relaxation room after. Will certainly go back.