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Professional but friendly. The therapist made me feel that I was an individual rather than 'just another client' and created a pleasant relaxed atmosphere. The treatment itself was nice and skin felt firmer afterwards. I find some beauticians go into the 'hard sell' and try to get you to buy products at way over the top prices, however I did not feel at all pressurised into making any further purchases. Neertheless the offer made for a course of further treatments was attractive and although I didn't see any lasting improvements from one treatment, I hope that the further 6 I've booked will make a difference.