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I was going into the spa for a really nice time trying to do something good for myself which I hardly do. The place is really small and very dirty, they don't clean at all. The woman at the counter gave very confusing information. I went two times to ask about a package they were offering and both times they confirmed that I would be able to get a spa pedicure and a regular gel manicure. Then when I came in it changed and they wanted to charge me more. I felt so scammed, I couldn't do anything as they were already working on me. All I could do is be in tears for the whole time. They never once did they think of my feelings and the fact that I came in two times to confirm and the woman I confirmed with was right there telling me they can't do anything. But the woman who was treating me wanted to help and not charge me but they just stood there while I was in tears. I was there for more the two hours while they were treating me. The pedicure was something horrible, I could have done a better job...went i got home the polish was ruined. I feel like they did this on purpose. Then when I was getting my gel polish, it's like she had no idea what she was doing as when she removed the gel from the holder she didn't remove the excess and the gel was very glumpy on my nails and she had to redo it at least 3 times. Then if this is not the worst experince ever they first threaded my eyebrows and they couldn't even see that they weren't even. I had to ask them to do it again. It was horrible as I would have thought that their priority would be to do a great job and feel that even eyebrows are something that they would take intiative in making right, but they could care less. PLEASE PLEASE DO NOT GO THERE.....I would hate for someone to have a similar experience. I'm new to the city and the worst is that I thought I had found a place to go to have a nice experience but now I have no clue where to go.