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Firstly, the therapist was a lovely girl - friendly and pleasant and gave a fantastic massage. The problem is the spa itself - she was the only person manning it and she was busy so there was no-one there to greet me or to talk me through the facilities plus the pool area was a bit dirty...and she could hardly leave her clients to run a mop around.
There were lots of towels but most seemed to be very frayed and if you had them at home you'd have given them to the dog for a chew-toy a long time ago. My robe had no belt and so when I had my nails and toenails painted (after the massage) I had to shuffle off to wait for them to dry in tiny ladies changing room in an open robe and pants...I couldn't risk sitting by the pool and flashing anyone passing so had to sit under the lockers or the hairdryer....having to move between them when other guests needed to access them because there were no other chairs or seating available other than the toilet!
So, a 5-star therapist trying to work in a 1-star spa....I just don't get why they don't even have a receptionist when the hotel upstairs has umpteen male flunkies standing around the concierge desk?