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I had cancelled and re-booked and both times the staff couldn't have been more helpful. Central location just behind Bond Street. Our appointment was running late as the previous people were taking a very long time (they were a couple so could have been having a "romantic time"). The staff were great though and there is a nice waiting area.
Went with a close girlfriend (it's not something to do in front of someone you aren't comfortable with) and we really enjoyed it. We used more than our monies worth of Elemis products and the staff took their time to explain the benefits of them.
My only complaint would be that you are sitting in a relaxing environment, dark, steamy, music etc when all of a sudden the light flips on and the water starts coming down. You could do with some kind of warming.
I would recommend this as a nice relaxing treat for friends/couples, came out feeling refreshed, squeaky clean and a little pampered.