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On arriving at the venue, the first thing that I saw and heard as I entered was The Jeremy Kyle Show as it was on a big screen at reception and you couldn't miss it. Not the right impression as it's trying to present an environment of calm and luxury - not something that springs to mind with that particular show. I thought that was a strange choice.
The relaxation room and the fire/ice thermal suite were very enjoyable and of a high calibre. It says on the voucher that you are given slippers, although when I asked, I was told that you don't get any.
The lady that did my treatment, Lauren I believe, was very professional and efficient and I would definately recommend her. All in all, very good value and I would return if the deal was right.