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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

The photographs are incredibly complimentary, this is a very small spa and looking a bit shabbier than the images. Would be great to have as an add on if you were staying the hotel but it's not enough as spa in it's own right. The jacuzzi only holds three people and wasn't great, the poor design meant that water overflowed out everytime anyone got in and caused it stop temporarily, and flood the floor of the spa. The exercise pool has to be pre-booked so that there is an attendant and as we hadn't been made aware of this when we booked the day we couldn't use it. The sauna is ok but you can only just get 4 people in, all sitting and one person couldn't lie down in it. On the day we visited the steam room was broken and one of only two showers in the ladies changing was also out of order. The ladies toilet was out of toilet paper when we arrived at 10am and when we mentioned it 3 hours later were given rolls to put in ourselves. The massage was ok, but the therapists were giving each other pedi's so they were walking around with bare feet with paper between their toes. I would have been very disappointed had I paid full price and wouldn't even go back on a voucher deal. I would recommend that this spa consider how they promote themselves and pay more attention to detail.

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