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A small nice spa but by far not as grand as the pictures and description suggest. Facilites were sufficient but a bit more attention to detail would have been nice. The ambience and decoration was pretty , but the corridor between jacuzzi and changing rooms was flooded for hours before somebody had the brilliant idea to mop it up (wet slippers, yuk!). Strangely there was no bin in the changing room and nowhere to put wet swimsuits, not even plastic bags offered. Gym is relatively small but well equipped and maintained, but sadly offers a spectacular view of the local Travis Perkins instead of the Thames. Staff is very nice and my therapist gave me a brilliant massage. The restaurant seems very posh and we had a nice cup of tea & a very pretty cupcake. All in all a bit mixed feelings about the place, and not sure if I'd go back at full prize, but for £20 definitely a great bargain.