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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Difficult to rate as such a mixed experience. Treatment and cupcake deal was obviously v good value at £20 and massage was excellent - firm and effective on my very knotty back. However, it was quite a Fawlty Towers experience overall , waiting 55 mins for a sandwich in the restaurant, there being no-one on reception at the spa and when someone finally located, there being a discrepancy between the times of treatment given on my emailed confirmation and what they had in their system. We then had to wait a further 20 mins for robe and slippers to be located. Then finally, being given rock hard cupcakes, and when staff finally located , being told we had been given the 'show' cakes by mistake! We received apologies and free extras but I think both the restaurant and spa need to get their management sorted.

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