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Spa Naturel at Mercure Norton Grange Hotel & Spa

Verified (?) Visited Apr 2011

I went on a spa day with my friend. We had a lovely relaxing day and really enjoyed it.

The only fly in the ointment was that I had to cancel the first appointment and the person I spoke to on the phone said he had definately booked me in for the second appointment when he hadn't. It was only that my friend wanted to change her treatment and phoned - that we found out we were not booked in!

I phoned and sorted it out and we were given robes and locker as compensation.

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