Logging you in, please wait...

You are logged in

Log in to your account

Does it offend you?

We expect Wahanda citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

The Balcony & Cedars Health Club at Richmond Gate Hotel

Please be sure when booking the day to tell Reception that the deal is through Wahanda!! My friend who the gift was for I don't think did, although I had posted her her gift certificate and e-mailed her the other two. Reception took her credit card details "just for security" when she booked, but then charged her for the three of us afterwards, even though I had paid and booked through Wahanda. This quite upset her, and me too that she had been inconvenienced. The spa did refund asap, but they said they get hundreds of bookings and they cannot be sorted into name order etc for them to easily find your Wahanda purchase. This put a dampener on it.

My friends had a facial and a manicure which they were both happy with and we had a good time. Might be quieter in the pool mid-week when children are at school.

Venue scores
Ambience
Staff
Value
Cleanliness
Treatment scores

Why are you reporting this review?

Please give us concise information to back up your report

Already a Wahanda citizen?

If you've already registered with Wahanda, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.