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From the mnute we arrived at the hotel we were treated very well. All the staff were very friendly, yet professional in every way. We were delighted with our room - but without us even knowing there was a slight problem with the water in the room (not just our room - the whole block) - instead of relying on the engineers we were moved to an even better room. No complaints whatsoever with the food from the bar or breakfast. The treatments were as good as anywhere else - delightful therapists. All in all a - an absolutely fab stay - pity it wasn't for longer. I'd definitely go again