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The Tanning Shop Swiss Cottage



Verified (?) Visited Jan 2011

I haven't actually selected the right treatment above as it never came up as an option on the drop down menu. The treatment I am reviewing is the collagen red light therapy treatment.
When I walked into the clinic to make the booking, one of the girls working was too busy squeezing pimples in the mirror to even acknowledge me let alone ask me if I needed help. Not a great initial reception. The guy behind reception was a lot nicer but the staff certainly didn't go out of their way to make me feel welcome. It was even worse on the day I actually went for my appt. When I walked in the didn't even remember me coming in the day before to make the appt, despite being the same staff who served me. I actually felt like I was a hinderence to them rather than a client. I was given a quick run down on how to use the machines and was left to my own accord. After stripping down, I put my tokens in and waited, and waited, and waited. After about 3 or 4 minutes the machines still had not started so I wrapped a towel around me to walk out to reception to get someone's attention, only to be told they do have problem's with the machines sometimes and found out that I hadn't actually been given the correct brief of how to use the machine properly. I only had 2 x 15 minute sessions to use my voucher and didn't see any visable difference in my skin. Not to say that the treatment doesn't work as after more sessions you may notice more of a difference.
When I went in for my 2nd session, the lovely girl on reception offered me a free treatment in return for the appalling way I had been treated but I would rather spend my time and money elsewhere. I really felt let down by the staff at this place and was made to feel like I was an interference rather than a new client. I am a local to this venue but would rather take my money and spend it elsewhere where the staff are more deserving of it. Treatment okay, venue ok, staff terrible.

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