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I went here in March 2011. My brother had given me a pamper day for 2 for my 30th. This included 3 treatments per person as well as use of gym and classes.
Gym - small - lacking some equipment that I am able to use at a more basic budget gym that I am a member of.
Changing rooms - smelt of damp, no shampoo/conditioner available, in need of refurb.
Spinning class - worst spinning class I have ever been to - no structure, basically just going for full pelt for the whole class, no variation of what we were doing except sit down/stand up, no visualisation of what we were doing (e.g. hill climb etc). My friend has never done spin and I had to help her set up the bike, and there was no explanation to her as to what to expect (mind you not that it was needed - he could've said just go fast at the highest resistance you can manage for 45 minutes, job done).
Pool/jazuzzi etc - fine
Treatments - It seems that as soon as the therapists twig you are on a pamper day they don't bother as they know you're probably an out of towner and not likely to come back
- My friend only got 2 of the 3 treatments she should have had
- My therapist took me to my treatment room and then disappeared for 10 minutes
- My 30 min massage lasted 10 mins - was reasonable massage but not what I was supposed to get (my friend has the same experience next door for hers)
- We filled in forms about skin type etc but the therapists did not have these (as they didn't know who was who between me and my friend) and asked me if I had any allergies/skin conditions after she had slapped a load of product on my face.
- My facial only lasted 10 mins (again should've been 30 mins).
- My therapist sat at the stool at the head of the massage bed texting whilst she was waiting inbetween products during the facial (and whilst I had eye pads on). This made it hard to relax as she was holding the phone by my ear!!!
- Eyebrow shape - poor/average
All in all pretty disappointing, especially as we had treked into london for this 'pamper' day. I left feeling disappointed, and realising what value for money my regular 'budget' gym is!