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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

The staff were very polite and welcoming when we got there and showed us around (but forgot to mention the lovely relaxation room which we only discovered on our way out). The facilities were nice, but very crowded, to the point where we were standing around waiting to use any of the sauna/spa/steam because they were all full. I went with 2 friends and 2 out of our 3 massages were good, but one was terrible. Also, there was meant to be a cupcake with our offer which we ended up leaving without as the staff around the rest of the hotel couldn't seem to get their act together to get them for us!

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