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When we arrived the reception staff seemed un-organised and pretty useless - they def need some further training in customer services!! They came across as fake and not interested! It was also far too busy - the changing rooms were crammed & so were most of the facilities at the time. However, the hotel and facilities are beautiful and the therapists we had were caring, professional and very good! The cupcakes were amazing and when the spa got quieter we def started to feel more relaxed. For £25 it was good value for money and I would go back but just not on a saturday!!