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Spa Naturel at Mercure Norton Grange Hotel & Spa

Verified (?) Visited Dec 2010

Our visit to Spa Naturel got off to a rather shaky start as the receptionist who booked us in gave us keys for "empty" lockers - i.e. no towels or robes. Went back to sort this out and got different keys, only to find one locker didn't have a towel, only a robe. Trudged back to reception again and picked up towels there. We were horrified to discover the spa doesn't issue guests with slippers - particularly as one of the corridors we had to use was covered in snow and filthy grit from outside. Not a pleasant experience in bare feet. The thermal room in the spa was excellent, with saunas and steam rooms and a huge hot tub that was partly outside so you could swim out and enjoy being in the snow and the spa at the same time. The facial included in the deal was a lovely experience - so relaxing - and my skin felt great afterwards. Overall a good day, spoiled only by having to wander around in bare feet. I would suggest that the spa either supplies slippers to guests free of charge or offers them for sale in reception.

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