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Staff were very friendly and welcoming. was taken straight to my appointment. The only disappointment for me and it was probably my fault for not reading properly was the lymphatic drainage wasn't a massage with a therapist. You got zipped up into leggings and it was a mechanical air massage where the leggings were blown up with air and then the pressure was applied all over your legs etc. Having said that it was a very realxing experience after a long day at work and I would probably consider it again just not if I actually wanted a therapist massage.