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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

I bought my voucher but have not been able to redeem it because the spa seems incapable of having anyone on the end of the phone to actually speak to. The whole booking thing is a bit of a joke and I still haven't managed to book since buying my voucher. Every time I phone the venue and answerphoneis on asking me to leave my number for someone to call me back on. I did that; eventually someone called and left me a message saying to ring them back. I rang back and a man then put me through to another line which turned out to be the answerphone message, so I gave up.

If it's this difficult to book an appointment I don't think I can be bothered. Incredibly frustrating.

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