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by Yanapat 11 months ago
Dear Christiae, Thank you or your comments - please allow me to reply to a few of the points you raised. The fact is that you had not booked a couples massage but instead you had booked a 1.5 hour massage for one person but upon arrival was asking for a 1.5 hour couples massage instead. So the manager was simply asking you to pay the difference which is what anyone else would do. The booking is automatically inserted onto our booking system when you book it through Wahanda and it clearly shows that you just booked for one person - as would the voucher that Wahanda issued you after you booked the treatment. You said you were not offered a treatment yet you also said you were half naked - so you must have been in the treatment rooms to have been in such a state of undress (although you had apparently in fact been given a robe to wear). After the matter had been discussed between you and the manager (during which you yourself was apparently very abusive towards the staff to the point that they told you they would have to call the police if you persisted) you were offered a free treatment in recognition of the fact it was your fiancés birthday - to which you refused and said you wished to leave. So a refund for the original booking of one person was issued. If you would like to discuss this matter further please feel to contact us. Best wishes Thai London Therapy

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