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by The Sun Spa 1 year ago
Dear Orlaith - many thanks for your comments. We welcome all feedback, positive or negative, as it enables us to improve upon the services we provide to our clients. I do feel however that some of your comments were unfair, particularly regarding the welcome received from our staff at reception. We always try to be welcoming and accommodating and treat all of our clients courteously and respectfully. I also noticed the repeated use of the word "Spa" in your feedback? We are not a Spa and have never advertised Spa facilities. We are a beauty salon and offered you a great deal of £20 for three mini treatments that would cost £60-£100 anywhere else. Also, I am not sure if you have ever had a Indian head massage but the whole treatment is about massaging oil into your hair? I think maybe your expectations were too high for a beauty salon and you should, in future, stick to the deals on offer by Spa's rather than beauty salons. Thank you for your feedback though. Although we do have many loyal clients that return to us on a regular basis to enjoy our fabulous deals, we do realise that we are unable to please everyone.

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